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SpiceJet, the favourite budget airline takes another industry lead to offer a unique product called ‘Fly For Sure’ for greater customer ease in case of flight disruptions. It entitles a traveller booked on SpiceJet, a guarantee of flying in the next twenty four hours in case of a flight delay beyond (90) minutes, missing a flight (noshow) not exceeding 30 minutes from airport check-in closure of the original flight or a flight cancellation by the airline.
With ‘Fly For Sure’ you get to fly, in spite of the above unforeseen circumstances. Passenger can purchase this add-on product at Rs. 299 (all-inclusive) while booking for the flight and SpiceJet will reimburse the passenger for an alternate flight ticket (not exceeding double the price of the original ticket or the cost of second ticket, whichever is lower) on the airline of their choice in the same sector of the original booking within 24 hours of the original scheduled booking with SpiceJet.
In order to be eligible to receive the claim benefit, the customer needs to mandatorily submit all required documents/information within seven (7) days of completion of travel on the subsequent booking.
Mr. Amit Srivastava – VP Business Development, SpiceJet, said, "Flight disruptions cause lots of inconvenience to passengers; hence putting customer convenience first we have introduced ‘Fly For Sure’ which enables the passenger to complete the travel without any extra financial burden".
The feature which is currently live is only available for the domestic sector and on the purchase of flights up to seven (07) days in advance. The product is not available for booking made for group(s) and/or infant(s) and is non-cancellable and non-refundable in isolation.
NOTE to Editor: According to DGCA reports, between January 2015 to December 2015, flight disruptions formed a huge chunk of the passenger complaints at an average of 27.3%. The number of passengers affected by cancellations were 1,16,645, while 7,31,637 passengers faced delays and 13.175 passengers were denied boarding across airlines in the same period.
About SpiceJet Ltd: SpiceJet is India’s #2 budget airline that has made flying more affordable for more Indians than ever before. SpiceJet operates 293 daily flights to 40 destinations, including 34 domestic and 6 international ones.
SpiceJet connects its network with a fleet of 25 Boeing 737NG and 2 Airbus A320 family aircraft along with 14 Bombardier Q-400s. The majority of SpiceJet’s fleet offers SpiceMAX, the most spacious economy class seating in India and perhaps the world, as an additional fee option.